Delete Your Account

Delete From Inside the App

1. Sign in to TranscriptAI on the web or in the Android app.
2. Open Settings, then the Account section.
3. Choose Delete account.
4. Type DELETE to confirm. This step exists so the action cannot be triggered by a stray tap.

Your account is then scheduled for deletion and you are signed out.

You Have 7 Days to Change Your Mind

Deletion is not immediate. We schedule it 7 days from the moment you request it, and a confirmation email goes to the address on the account. If you contact us within those 7 days we can cancel the request and nothing is erased.

Once the 7 days have passed the erasure runs automatically and cannot be undone. Export anything you want to keep before you request deletion.

If You Cannot Sign In

Email admin@transcriptai.io from the address registered on the account and ask us to delete it. We can only act on a request that comes from the registered address, because that is the one thing showing the request is yours. If you have lost access to that mailbox too, reach us through the contact page and we will work out how to verify you.

What Gets Deleted

When the erasure runs, we permanently remove:

• Your uploaded audio and its processing chunks, and every transcript file generated from them, from our file storage.
• Your transcripts and their segments, including timings and speaker labels.
• Everything built on top of a transcript — summaries, notes, flashcards, quizzes, quiz sessions and highlights.
• Your jobs and queues — transcription jobs and AI jobs.
• Your reading library — uploaded documents and the content generated from them.
• Your settings and account records — custom vocabulary, scheduled meetings, notifications, roles, feature-usage records, add-on orders and add-on credits.
• Your profile and login, which removes your email address and ends the account.

If any part of that erasure fails, the account is deliberately kept and retried rather than marked complete. We would rather leave an account standing than report a deletion that did not fully happen.

What We Keep, and Why

• Payment and invoice records. Subscriptions and payments are processed by Stripe. Australian tax law requires us to retain transaction records, so billing history is kept after the account is gone. It is no longer linked to a usable login.
• Encrypted operational backups. Backups roll over on their own schedule, so a copy of your data can persist inside them for a short period after deletion. Backups are never used to restore a deleted account.
• Aggregate, non-identifying counts. Totals that cannot be traced back to you are not affected by deletion.

Cancelling a Subscription Is Separate

Deleting your account does not by itself refund a period you have already paid for. If you have an active subscription, cancel it before deleting the account, or say so in the same email and we will handle both.

Related

See our Privacy Policy for how we handle personal information, and the Privacy Centre for your other data rights, including export.