Question 1

How do I get started with TranscriptAI?

Accepted Answer

Create a free account, no credit card required. From your dashboard, upload an audio file, paste a recording link, or import a document. TranscriptAI processes your content and gives you a structured transcript, notes, and study tools within minutes.

Question 2

What file types can I upload?

Accepted Answer

TranscriptAI accepts 12 audio and video formats: M4A, MP3, WAV, AAC, FLAC, OGG, WMA, MP4, WEBM, MOV, AVI and WMV. For document workflows, you can upload PDFs, DOCX files, and plain text. Every plan accepts files up to 1GB.

Question 3

How accurate are the transcripts?

Accepted Answer

Accuracy depends on recording quality, background noise, and speaker clarity. With clear audio, TranscriptAI consistently achieves high accuracy across 99 languages, with automatic language detection built in.

Question 4

Which languages are supported?

Accepted Answer

TranscriptAI supports 99 languages for transcription via OpenAI Whisper, including: Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Breton, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Lao, Latin, Latvian, Lingala, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Myanmar, Nepali, Norwegian, Nynorsk, Occitan, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Sanskrit, Serbian, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Yiddish, and Yoruba. Translation is available for 77 target languages. Language detection is automatic. Just upload and TranscriptAI identifies the language.

Question 5

How long does processing take?

Accepted Answer

Most audio files are processed in a few minutes. Longer recordings or complex documents may take slightly more time. You'll receive a notification when your content is ready.

Question 6

What can I do beyond transcription?

Accepted Answer

TranscriptAI is a full content-to-knowledge workflow. From any transcript or document, you can generate structured notes, flashcard sets, quizzes, and summaries. The platform also includes a reading mode for PDFs and a meeting mode with speaker identification and action item extraction.

Question 7

Can I edit my transcripts?

Accepted Answer

Yes. Click any section to edit inline. Changes save automatically and remain synced across your devices. You can also adjust speaker labels, add highlights, and annotate specific passages.

Question 8

How does speaker identification work?

Accepted Answer

TranscriptAI detects and labels different speakers automatically. You can rename speakers for clarity, useful for meetings, interviews, lectures, and group discussions.

Question 9

What export formats are available?

Accepted Answer

Export your work to Word, PDF, plain text, SRT subtitles, or JSON with timestamps. You control whether to include speaker labels, timestamps, or both.

Question 10

How do flashcards and quizzes work?

Accepted Answer

Once your content is transcribed or imported, TranscriptAI can generate flashcard sets and quiz questions based on the key concepts it identifies. These tools use spaced repetition principles to help you retain information more effectively.

Question 11

Is there a free plan?

Accepted Answer

Yes. The free plan includes 120 minutes of transcription per month, plus the study tools (notes, flashcards, quizzes and summaries) on your first transcript. No credit card is required to get started.

Question 12

Can I upgrade or downgrade my plan?

Accepted Answer

You can change your plan at any time from your account settings. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle.

Question 13

What payment methods do you accept?

Accepted Answer

Payments are processed securely through Stripe. We accept major credit and debit cards. Check the pricing page for the most up-to-date payment options.

Question 14

Is there a refund policy?

Accepted Answer

You can cancel at any time and access continues until the end of the period you have paid for. We do not refund partial periods. Where the Australian Consumer Law requires a refund (for example a major failure), we provide it. Other refund requests within 14 days of purchase are considered case by case.

Question 15

How is my data protected?

Accepted Answer

All data is encrypted in transit and at rest using industry-standard protocols. We follow security best practices and regularly review our infrastructure to maintain strong data protection.

Question 16

Is my content used for model training?

Accepted Answer

Not in identifiable form. We do not use your identifiable personal information or identifiable content to train AI models. As our Privacy Policy explains, we may use de-identified or aggregated data, from which all personally identifying information has been removed, to improve our AI systems. Your content is only accessible to you unless you choose to share it.

Question 17

Can I delete my data?

Accepted Answer

Yes. You can delete individual transcripts, documents, or study materials at any time. You can also delete your entire account from settings. Data is permanently removed within 30 days.

Question 18

What data protection standards do you follow?

Accepted Answer

TranscriptAI follows GDPR-aligned data protection principles and CCPA guidelines. We take a privacy-first approach to platform design. For enterprise requirements, contact us to discuss specific compliance needs.

Question 19

What platforms does TranscriptAI work with?

Accepted Answer

TranscriptAI integrates with popular tools for meetings, storage, and collaboration. Check our features page for the latest list of supported integrations, as we regularly add new connections.

Question 20

Is there an API available?

Accepted Answer

API access is available on select plans for custom integrations and automated workflows. Visit the pricing page or contact us for details on API availability for your use case.

Question 21

Is there a mobile app?

Accepted Answer

Yes. TranscriptAI is available as a native Android app. Download the APK directly from our /app page. You can also install it as a Progressive Web App (PWA) on any device: in Chrome or Edge, click the install icon in the address bar. Both options give you the full TranscriptAI experience including transcription, AI notes, flashcards, and quizzes.

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