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How can we help?

Find answers in our resources, ask the community, or reach out to our team directly.

Email Support

Within 24 hours

For account issues, billing questions, technical problems, or general enquiries.

admin@transcriptai.io

Community Forum

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Ask questions, share tips, and connect with other TranscriptAI users.

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Self-service resources

Most questions can be answered instantly through our guides and documentation.

FAQ

Answers to the most common questions about transcription, billing, and features.

How It Works

Step-by-step guide to uploading, transcribing, and studying with TranscriptAI.

Security & Privacy

Learn how we protect your data with encryption, GDPR practices, and access controls.

Feature Guides

Detailed guides for every feature: transcripts, notes, flashcards, meetings, and more.

Before contacting us

A few quick checks that often resolve common issues.

  • Check that your file format is supported (MP3, WAV, M4A, MP4, MOV, WebM)
  • Ensure your file size is within your plan limits
  • Try refreshing the page or clearing your browser cache
  • Check your internet connection stability
  • Review our FAQ. Most issues are already answered there