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How can we help?

Find answers in our resources, ask the community, or reach out to our team directly.

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Within 24 hours

For account issues, billing questions, technical problems, or general enquiries.

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Community-driven

Ask questions, share tips, and connect with other TranscriptAI users.

Self-service resources

Most questions can be answered instantly through our guides and documentation.

FAQ

Answers to the most common questions about transcription, billing, and features.

How It Works

Step-by-step guide to uploading, transcribing, and studying with TranscriptAI.

Security & Privacy

Learn how we protect your data with encryption, GDPR practices, and access controls.

Feature Guides

Detailed guides for every feature: transcripts, notes, flashcards, meetings, and more.

Before contacting us

A few quick checks that often resolve common issues.

  • Check that your file format is supported (MP3, WAV, M4A, MP4, MOV, WebM)
  • Ensure your file size is within your plan limits
  • Try refreshing the page or clearing your browser cache
  • Check your internet connection stability
  • Review our FAQ. Most issues are already answered there